My interaction with SDS has always been positive. They are very attentive, respond quickly, and do what they say they will do. You will get exactly what you want without concern of being ripped off.
The doll from Starpery is top notch, an incredible work of art, and in perfect condition upon receipt. I ordered her in silicone as I wanted a firmer texture for both feel and longevity. (I like my women toned - not mushy). It feels firm like a woman that works out, yet is soft to the touch.
The articulated fingers are a step up from wires, but the thin metal bars still stick through the silicone, so you have to be very careful. To correct this, they need to have a foam interface for the fingers just like they do with the body, thighs and calves. This should be the standard for all the extremities.
The gel breasts are incredible. There are different types of real female breasts out there. Some are light and fluffy, others are more firm and weighty. These are more firm. I highly recommend getting the gel butt option as well. I didn't and that is my one regret. The anal and vaginal textures are incredible. But the feet suck. I got the "standing feet", but by my second use they were getting torn up. So I created 1/8" thick plates that were slightly larger than the feet. I bought slightly longer bolts and spacers to offset the plates about 1/4" below the feet. So the silicone feet never touch anything.
She now stays standing in my room at all times. This one action drastically increased the longevity of the doll, and ease of use.
This is my first doll and here are my thoughts: it's not a direct replacement for a female. It's cold - so you will want to use a sun lamp, or wrap her in an electric blanket for a couple hours. It doesn't move. You have to do all the heavy lifting, and joint articulation which can be quite exhausting even for a 6' man who lifts weights. It's also a mood kill when transitioning. But the good part is she can hold any pose as long as you want. And the best part is: she never talks - no bitching/whining/complaining!
Lastly, I ordered the case: OD=64.5"H x 17.5"W x 14.5"D; ID=63"H x 16"W x 12"D; 39.5#; and is lined with 1/2" of gray high density open cell foam. The build quality is good, but the black plastic paneling and sheet metal components are thin. The unit is adequate for very light duty applications. Which does not include getting it shipped. Mine arrived with every metal corner dented, multiple scratches on the paneling and a 1.5" hole in the lid. The shipping box was a single sheet of soft/recycled cardboard.
Not what you would expect after spending almost $1,000. And it's too small for my doll unless I take her head off. Better to just make your own case for $100 and line it with styrofoam and an electric blanket.